For the online store of kletterw\u00e4nde \u2013 Ing. Robert Roithinger e.U.<\/strong><\/p> Effective Date of the General Terms and Conditions: September 2026<\/p> VAT ID Number:<\/strong> ATU69453325<\/p> These General Terms and Conditions (GTC) apply to all contracts entered into between<\/p><\/li><\/ol> kletterw\u00e4nde \u2013 Ing. Robert Roithinger e.U.<\/strong> (hereinafter referred to as \u201cProvider,\u201d \u201cwe,\u201d or \u201cus\u201d) and customers via the online store at therapiekletterwand.eu<\/strong> .<\/p> Our services are aimed at both consumers and businesses.<\/p><\/li> A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither related to their commercial activities nor to their self-employed professional activities.<\/p><\/li> A businessperson is a natural person, a legal entity, or a partnership with legal capacity that acts in the course of its commercial or self-employed professional activities when entering into a legal transaction.<\/p><\/li> Any terms and conditions of the customer that differ from or conflict with these shall only become part of the contract if we have expressly agreed to their validity.<\/p><\/li> The language of the contract is German.<\/p><\/li><\/ol> The provider operates at therapiekletterwand.eu<\/strong> an online store for climbing walls, therapeutic climbing walls, accessories, and related products.<\/p><\/li> In addition, the provider offers, in particular, the design, calculation, manufacture, installation, maintenance, and inspection of climbing and therapy walls.<\/p><\/li> For custom-designed or custom-manufactured systems, the specific characteristics and scope of services may also be set forth in a customized quote, a technical drawing, an order confirmation, or another agreement.<\/p><\/li><\/ol> The presentation of products in the online store does not constitute a binding offer to enter into a sales contract.<\/p><\/li> Customers can add products to their shopping cart and review and correct their entries before placing an order.<\/p><\/li> By clicking the appropriately labeled \u201cOrder\u201d button, the customer places a binding order.<\/p><\/li> The customer will receive immediate electronic confirmation of receipt of the order. The automatic confirmation of receipt does not constitute acceptance of the order unless it is expressly designated as an order confirmation.<\/p><\/li> The sales contract is concluded upon our express acceptance of the order, upon sending an order confirmation, or upon shipment of the ordered goods.<\/p><\/li> If an ordered product is unavailable, we will notify the customer immediately. In this case, any payments already made will be refunded.<\/p><\/li><\/ol> For climbing and therapy walls that are custom-designed, custom-built, or adapted to local conditions, a separate quote can be provided before the contract is signed.<\/p><\/li> The scope of services is determined by the specifications set forth in the respective proposal or order confirmation.<\/p><\/li> Subsequent changes made by the customer may result in additional costs and a longer delivery time.<\/p><\/li> Custom designs, technical drawings, calculations, and other documents may not be reproduced, disclosed to third parties, or used for manufacturing by third parties without our express consent.<\/p><\/li> For goods that are manufactured according to customer specifications or are clearly tailored to the customer\u2019s personal needs, the statutory right of withdrawal may be excluded in accordance with applicable law.<\/p><\/li><\/ol> The prices listed at the time of the order apply.<\/p><\/li> Unless otherwise stated, prices include the applicable sales tax.<\/p><\/li> Shipping, delivery, installation, or other additional costs are listed separately during the ordering process or in the individual quote.<\/p><\/li> The available payment methods are displayed during the checkout process.<\/p><\/li> For custom-designed or custom-built systems, separate payment terms - in particular, down payments or installment payments - may be agreed upon.<\/p><\/li> Invoices are payable without deduction within the payment period specified on the invoice, unless otherwise agreed.<\/p><\/li><\/ol> The delivery time is specified in the respective product description, during the ordering process, or in the order confirmation.<\/p><\/li> For custom-designed or custom-manufactured systems, the delivery period generally does not begin until all information, documentation, and approvals required for production have been provided and any agreed-upon down payments have been made.<\/p><\/li> Delivery times will be extended appropriately if circumstances arise that are beyond our control and that significantly impede or prevent delivery.<\/p><\/li> These include, in particular, force majeure, government actions, strikes, operational disruptions, and delays on the part of upstream suppliers for which we are not responsible.<\/p><\/li> In the event of delivery delays, we will notify the customer immediately whenever possible.<\/p><\/li> Partial deliveries are permitted, provided they are reasonable for the customer.<\/p><\/li><\/ol> If installation has been expressly agreed upon, the customer must ensure that the necessary space and structural conditions are in place by the agreed-upon installation date.<\/p><\/li> In particular, the customer must ensure adequate access to the installation site, a suitable access route, and sufficient clearance around the site, to the extent that this falls within the customer\u2019s area of responsibility.<\/p><\/li> The customer must inform us in a timely manner of any wiring, installations, structural features, or other relevant conditions at the installation site of which the customer is aware.<\/p><\/li> Additional costs and delays caused by missing or inaccurate information or by the customer\u2019s failure to meet the necessary requirements may be charged to the customer, provided that the customer is responsible for these circumstances.<\/p><\/li><\/ol> The delivered goods remain our property until the respective purchase price has been paid in full.<\/p> The statutory warranty provisions apply.<\/p><\/li> These Terms and Conditions do not limit consumers' statutory warranty rights.<\/p><\/li> Statutory provisions apply to business transactions.<\/p><\/li> For products that require assembly, proper functioning requires that the assembly be performed in accordance with the agreed-upon technical specifications or our assembly instructions.<\/p><\/li> No warranty applies to damage or defects that can be proven to have been caused by improper use, use not in accordance with the intended purpose, unauthorized modifications, or improper installation, maintenance, or repair by the customer or third parties.<\/p><\/li> Consumers' statutory rights remain unaffected.<\/p><\/li><\/ol> Climbing walls and therapy walls must be used exclusively for their intended purpose and in accordance with the included installation, operating, and safety instructions.<\/p><\/li> The operator of a climbing wall or therapeutic wall is responsible for ensuring that it is used as intended and for providing the necessary supervision of users, unless otherwise expressly agreed.<\/p><\/li> Maintenance, inspection, or other services are only part of the contract if they have been expressly agreed upon.<\/p><\/li> The operator or the person designated as responsible is responsible for supervising children, patients, or other users while they are using the facility.<\/p><\/li><\/ol> We are liable in accordance with statutory provisions for damages resulting from injury to life, body, or health, as well as in all cases of mandatory statutory liability.<\/p><\/li> These Terms and Conditions do not limit any mandatory liability provisions under law with respect to consumers.<\/p><\/li> With respect to business owners, we are liable for property damage and financial loss caused by slight negligence only in the event of a breach of material contractual obligations - and to the extent permitted by law - limited to the foreseeable damage typical for this type of contract.<\/p><\/li> The limitations of liability do not apply in cases of willful misconduct, gross negligence, personal injury, warranties given, or mandatory statutory liability.<\/p><\/li><\/ol>\u00a7 1 Scope of Application<\/h2>
Rohrbachbergstra\u00dfe 1
A-4300 St. Valentin
Austria<\/p>\u00a7 2 Provider and Subject Matter of the Contract<\/h2>
\u00a7 3 Conclusion of a Contract in the Online Store<\/h2>
\u00a7 4 Custom Design and Custom-Made Products<\/h2>
\u00a7 5 Prices and Payment Terms<\/h2>
\u00a7 6 Delivery and Delivery Time<\/h2>
\u00a7 7 Installation Services and Customer Cooperation<\/h2>
\u00a7 8 Retention of Title<\/h2>
\u00a7 9 Warranty<\/h2>
\u00a7 10 Intended Use and Safety<\/h2>
\u00a7 11 Liability<\/h2>
\u00a7 12 Right of Withdrawal for Consumers<\/h2>